In this essay, you will be required to critically reflect on a particular service user experience from clinical practice and generate evidence-based rationale for a service improvement proposal.

4000-word assignment on Improving Quality of Care for people
using Healthcare services
(Element 011) Submission deadline: 24th March 2025 by 14:00
(Canvas submission)
 
In this essay, you will be required to critically reflect on a particular service user
experience from clinical practice and generate evidence-based rationale for a service
improvement proposal.
After presentation of the service user experience episode, you must provide rationale
for improvement, utilising relevant evidence.
This is followed by a service improvement proposal, which you must describe in
detail. This will demonstrate ability to understand the principles of successful
implementation and must include an evidence-based discussion on the importance
of considering cost-effectiveness. There is no expectation to build a business case,
but the evidence behind it should be mentioned.
Improvement of health provision must always be linked to the impact on the service
user.
 
This Element relates to the following Module Learning Outcomes:
LO1. Critically evaluate the service user experience to establish potential for
improvement in a defined aspect of care/ professional practice
LO2. Critically evaluate the mechanisms that can be used to influence organisational
change and public policy, demonstrating the development of political awareness and
skills.
LO3. Demonstrate an understanding of the processes involved in developing a basic
business case for additional care funding by applying knowledge of finance,
resources and safe staffing levels.
LO4. Apply the principles of health economics and their relevance to resource
allocation in health and social care organisations and other agencies

1. Introduction – 250 words
   Student introduces the reader to the assignment, briefly explaining what will be
   discussed overall.
   Introduction is concise but comprehensive to reflect all the different areas that are
   expected to be covered on the essay. Some subject-specific references may be
   used in the introduction
2. Critical Evaluation of Experience for people using healthcare services
   requiring improvement (discussion of the experience and critical appraisal of
   the issue that need improvement) – 1000 words
   Using Driscoll’s reflective cycle (2007)
   Identify the experience that requires improvement.
   ● Critically discuss the experience considering the benefits and challenges to
   people using healthcare services.
   ● Utilise this discussion to generate a rationale for a quality improvement
   proposal.
3. Improvement proposal – 2500 words
   ● Detail of the proposal
   ● Detailed implementation plan, using the guide provided.
   ● Key points to consider will be:
   o Impact on people using healthcare services.
   o How are you going to implement it (key aspects of change
   management, such as resistance to change, leadership).
   o How would you ensure your proposal is successful and how would you
   know and demonstrate this (measurement, evaluation, spreading good
   practice)
   o Project and performance management (resources required and keep in
   mind how they can justify a higher cost in terms of benefit for people
   and the NHS)
   4. Conclusion – 250 words
   This is where you briefly summarise what has been discussed.
   Conclusion should not have references, unless there is a specific issue you wish to
   highlight/ reinforce. It should not contain new information and should contain the key
   aspects of the essay.
   Reference List – Use ARU Cite them right https://www.citethemrightonline.com/Links
   to an external site.